Flashes of Panic

This message (heavily edited) arrived shortly before I left last night, following up my response to their initial support request. They’re talking about a known problem with one of our CD-ROM titles, which springs from a bug in the version of Macromedia Director used to create the application, back in 1999, and I sent, essentially, a cut-and-paste answer, since we get the question relatively frequently. The bug, of course, applies to any app created with this version of Director—not just ours.

…So, your program is not compatible with XP on MOST computers without changing page file size, something the average user is NOT competent to tackle?

Is there ANY less problematic solution?

Oh, wait, you’re right, there is a less problematic solution, I’ve just been holding out on you. We only send that one to people who are rude to us and don’t believe our first response.

Is it any wonder Microsoft is mostly pay-per-incident support?

Now playing: Monster from ‘Mousse by The Nields