Flashes of Panic

Email different descriptions of your problem to several different email addresses within the company. This will insure that most of the company will be aware of your problem, since they will forward your messages on to the help desk. It will also ensure that the help desk gets multiple copies, just in case one gets lost. Make certain that no single message contains any useful details to indicate the solution (or, for that matter, indicate the actual scope of the problem.) Avoid emailing the actual tech support address. Imply that, because you have class tonight and you’ve just discovered this problem, it is an emergency. Optional: contact us about a problem caused by non-standard software you have installed.

The fact that I can be snide here keeps me from whacking users with the clue stick.

Now playing: Feel Flows from Up To Our Hips by The Charlatans