Flashes of Panic

I’m looking at an email which we got an unspecified number of months ago. It’s a support request from a student at an unnamed university (yahoo.com email address) for help with a CD-ROM packaged with one of our titles.

pleas can u help, i recently bought thr [title omitted] book which comes with an interactive cd-rom, the only thing is that i cannot download the shockwaves player on to my windows xp. could you please contact me on this email with any solutions that you may have. i have an exam on it soon and i would really find it helpfull if i could sort this problem out.

I don’t remember how I responded, but all I can think is, I really hope they can straighten up their email voice before they start applying for jobs.

And, if this is representative of the undergraduate pool, my grad school applications must look really good.

Now Playing: She Cried from Pale by Toad The Wet Sprocket