Flashes of Panic

There was another one today. A co-worker came by, saying her printer wasn’t working. Sure enough, the lights were blinking and the power button didn’t work. I unplugged it, counted five, then plugged it back in. The lights shuffled, and it spit out a page of garbage. Then I printed a test page from the printer properties page, and it came out fine. Problem solved.

“You can’t leave,” she said. But why not? It happens that I don’t much like printers, but this was not rocket science. Power down by whatever means, power back up, see if the problem remains. Anyone who can’t try that troubleshooting cycle shouldn’t be in my job.

Do we have such low expectations of tech support that this is considered a good job?

Now Playing: Lawrence, KS from Golden Age of Radio by Josh Ritter