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Because eight months is better than never

Remember the T’s on-time service guarantee, and how we filed a complaint after our bad bus experience? And how we heard nothing from the T for quite a while?

The refunds (two subway tokens apiece) came today, eight months after we submitted the paperwork.

Note to future claimants: make sure you have an up-to-date forwarding address.

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Posted by pjm on August 25, 2006 3:49 PM |

Comments

i’ll say of bureaucracy functioning what used to be said of women writing (and dogs dancing):

amazement “not that it’s done well, but that it’s done at all”

Posted by: L'el | September 2, 2006 12:20 AM

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