Flashes of Panic

Sunday evening I posted a cranky evaluation of tax software and my misadventures with it this season. This afternoon, I got a nicely-worded email from an H&R Block project manager thanking me for the detailed feedback, “because that’s the best way to improve the product year over year.”

I have to imagine, because taxes are inherently frustrating and any related hitch doubly so, that they get a lot of irate feedback. Even if this is a form letter—I say that because of its length, not its tone—responding politely like that is classy. It’s good to see a big company adapting to change rather than fighting it.

(See part 1 and part 2.)

Now Playing: No Fear from Everything Changed by Abra Moore

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